Shipping Policy
Last updated: 6 November 2026
Lofaz is a platform where independent sellers open their own online store and sell to customers. This policy explains how shipping and delivery work for orders placed in a store on Lofaz.
By placing an order, you agree to this Shipping Policy.
Who Ships Your Order
Lofaz does not sell, pack or ship products. Every order is packed and shipped by the seller whose store you ordered from. Lofaz provides the software that lets the seller receive orders, update their status and share tracking details with you.
Delivery Time
Each seller sets their own delivery time. The expected time is shown on the product or at checkout and depends on the product, the seller's location and your address. Delivery times are estimates, not guarantees.
Shipping Charges
Each seller sets their own shipping charges, if any. The charge, or free shipping, is shown at checkout before you place the order. You will not be charged a shipping fee that was not shown to you.
Areas and Pincodes Served
Sellers deliver within India. Each seller chooses the pincodes and areas they serve. If a seller does not deliver to your pincode, the store will tell you at checkout and the order cannot be placed.
Order Status and Tracking
You can follow your order from the order page: placed, confirmed, packed, shipped and delivered. When the seller ships through a courier, the courier name and tracking number or link are added to your order, so you can track the parcel on the courier's website. For a local delivery, the seller may contact you directly.
Payment
Today, payment for an order (cash on delivery or UPI) is made directly to the seller. Lofaz does not collect or hold the money for your order. Please pay only the amount shown on your order.
Delays
A delivery can be late because of weather, festivals, courier issues, an incorrect address or a stock problem at the seller. If your order is late, contact the seller first using the details on your order. The seller will tell you the new date or cancel the order.
Damaged, Wrong or Lost Parcels
Please check the parcel when you receive it. If it is damaged, opened, wrong or does not arrive, contact the seller first, as soon as possible and with your order number and photos if you have them. The seller is responsible for resolving it with you, for example by a replacement, a refund or a courier claim. If the seller does not respond or you are not satisfied, write to us and Lofaz will help by contacting the seller and following up with you. Lofaz is a platform and cannot guarantee the outcome of a dispute.
Wrong or Incomplete Address
Please enter your full address, pincode and a working mobile number. A parcel returned because of a wrong address, an unreachable number or a refused delivery may be re-sent or cancelled at the seller's discretion, and the seller may charge the shipping again.
Returns and Refunds
Returns, exchanges and refunds are explained in our Return & Refund Policy and in the seller's own store policy.
Changes to This Policy
We may update this Shipping Policy from time to time. Any changes will be posted on this page and will take effect immediately.
Contact Us
If you have any questions about shipping on Lofaz, feel free to contact us.
Lofaz
Mumbai, MH, IND